With a global client base in the travel and tourism industry we’ve developed systems and strategies to fulfil all needs. Our unconditional promise of quality is guaranteed through our leadership, innovation, individual caring and above all our credibility.
Product knowledge is another fundamental part for our success. For this reason we installed a technical and organisational structure that ensures prompt and reliable information access to all Customer Service Representatives within our global GTS Group network.
We operate under the guidelines of the Customer Service Plan developed in 1999 by the Star Alliance members to assure that all customers are treated in a fair, courteous and prompt manner.
With the help of the newest quality systems, consistent coaching of our employees and analyzing our monthly reports we determine whether our service meets or exceeds the customers’ expectation.
In co-operation with the Help Alliance GlobalTeleSales is supporting an English Pre-Primary School in the disadvantaged Informal settlement area Philippi, Cape Town.